1. Are you HIPAA compliant?
Yes. We also keep track of all new code and regulatory changes and automatically update the software.
2.What are the steps to get started?
Once you sign the Agreement; typically it takes 2-3 business days to complete the set up & start processing your bills.
3.What documents do I need to send to you & how?
A: For patients seen in the office, you would send us patient demographics , Insurance information and Encounter sheets. For patients seen in the hospital, most doctors just write the procedures and diagnosis on the hospital face sheet, or send us a weekly or daily log of the patients seen. You can send us the information to us in many ways like via fax, email, dropbox, FTP, etc. Or we can take information from EMR.
4. What do you charge for your services?
A: Our fee for services provided is based on a percent of revenue collected.
5. Do you provide coding services?
A: We provides complete Procedure and Diagnosis Coding on behalf of clients based on individual needs. 100% coding audits are implemented for all new clients until both parties are comfortable with both coding and documentation. Quarterly audits are then maintained for education, revenue enhancement and compliance purposes.
6. Do you provide credentialing services?
A: We offer complete credentialing services for all clients as part of a standard service package.
7. Who fields questions from my patients?
A: We assigns each client a unique toll-free customer service line. We have trained representatives to resolve patient questions efficiently in order to provide top-notch service and capture revenue.
8. Who provide the billing software?
A: We can provide you with our comprehensive and easy-to-use billing software suite. We provide this free of cost. However if you want to use your existing software then we can set up remote access to your in-house software and we start billing for your office immediately. If your office is using a cloud-based software, you just need to share your login credentials and we take it from there.
9. Do you provide services to all specialties?
A. Yes; we provide services to all Medical, Mental & Dental specialties.